Knowledge Base

Consultation Photo and Reception Photo

This section of the website contains a wide range of information for Practice Managers.

General administration - information on over 50 topics including confidentiality and consent, music & TV in the waiting room, treating overseas patients, and much more

Practice administration - information on practice management issues including partnership agreements, GMS, PMS, Commissioning, salaried GPs terms of employment, and much more

Forum bookcase - contains dozens of documents (including forms, checklists and protocols) which members of our discussion forum have provided for other Managers to download and adapt "as is"

Clinical Protocols bookcase - contains a number of draft clinical protocols which members of our discussion forum have provided for other Managers to download and adapt "as is"

The forum bookcase and the clinical protocols bookcase are separate from our Protocols Library (which is in the Members section of the website) and which contains hundreds of quality-controlled policies, protocols and procedures.

Articles - a number of articles on a range of topics

Surveys

Practice Managers salary/bonus survey (published in August each year)

HR, health & safety, advice line, downloadable protocols

If you are looking for information and guidance on employment law, HR or health & safety, this can be found in the Members section of the website, along with our Advice Line, our Protocols Library and family of toolkits, and our mentor scheme for newly appointed Practice Managers. Members click here to access the Members section.

If you are not a Member, click here for information about the benefits of membership and how to subscribe.